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Shipping Policy
We want you to receive your order as soon as possible, but sometimes there may be delays or issues with the delivery. Here is what you can do in case of any problems:
- Upgrade your shipping. If you want to get guaranteed shipping, you can choose to upgrade your shipping option at checkout or contact us to let us know. Priority shipping is not guaranteed and may take longer than expected.
- File a claim. If your order has been marked as “Delayed” or “Delivered” by the carrier company but you have not received it, you will not be eligible for a refund. However, you can file a claim with the carrier company to locate your package. To file a claim with the USPS, visit this link. Filing a claim will start an investigation by your local post office and your carrier. They may have GPS tracking to tell you where your package was left. They will usually contact you within a few days, but it may take longer during the busy holiday season.
- Check your address and neighbors. Make sure you entered your address correctly when you placed your order. If there was a typo or mistake, your package may have been delivered to a wrong address. You can also check with your neighbors to see if they received your package by mistake.
We appreciate your patience and understanding. We hope you enjoy our products and remember to “BE KIND”. 😊